Question 1

How do I print it?

Accepted Answer

Any way you like. Take the print-shop file to a local printer and ask for 8.5 by 11, 32 pages, full bleed, saddle stitched. Most shops do it the same day. Or upload the other file to an online printer such as Mixam, Lulu or Blurb and pick a letter-size booklet. Or print it at home on heavy paper. The print guide in your email says exactly what to ask for, and you can read it before you order: print guide.

Question 2

What size is it?

Accepted Answer

8.5 by 11 inches, portrait, 32 pages. That is the size I made Naomi's book in and the size the art is painted for. No other sizes yet. If the printer asks: 0.125 inch bleed on every side, fonts embedded, single pages in reading order.

Question 3

How long does it take?

Accepted Answer

Within a day, usually a few hours. Painting the pages takes about an hour; the rest is queue. If a photo gives us trouble we email you before that. Then add the time your printer needs: a local shop is often same day, online printers take one to two weeks with shipping. Order by December 10 for Christmas.

Question 4

What photos do I need?

Accepted Answer

One to three photos of your child's face: sharp, good light, looking roughly at the camera, nothing covering the face. Close is better than full body. Phone photos are fine. One photo of each toy, whole toy in frame, plain background. The better the photos, the closer the likeness. Expect your child drawn in the style of the book, not a photo pasted onto a page.

Question 5

What happens to my photos?

Accepted Answer

They go to one AI model only (Google Gemini, through OpenRouter), for the character sheet, the pages and nothing else, on a paid plan with a zero-data-retention agreement. They are not used to train anything. Your child's name is never put in any prompt. We delete the photos from our storage 30 days after delivery, sooner if you ask at fireflyjarbooks@gmail.com. Google keeps an automated abuse-screening log for up to about 55 days; that log is not training data either. The full policy: privacy policy.

Question 6

Can I order it for a child who is not mine?

Accepted Answer

Yes, with the parent's permission. You are uploading a child's face, so we ask you to confirm that their parent or guardian knows and has said yes, including to the AI part. There is a checkbox for it in the form. If you are not sure, ask them first. Most parents say yes the moment they see a sample page.

Question 7

What if something is wrong with it?

Accepted Answer

If a page is off (a toy missing, the face not right, a typo in the name), email fireflyjarbooks@gmail.com within 14 days with the page number and we repaint it once at no charge. If something is genuinely wrong after that, we keep going until it is right. If we cannot get it right, you get your money back. We cannot refund a finished book because you changed your mind; it was painted for one child and is useless to anyone else.

Question 8

Is it in other languages?

Accepted Answer

The rhymes are in English. The dedication is yours to write in any language; the original was in Hebrew, so that one we know works. Other languages for the whole book are not ready. Tell us which one you want at fireflyjarbooks@gmail.com and we will count the votes.

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